Mundo Ticket Privacy Policy.

1. General Information & Definitions.

(Websites: Url:https://www.mundo-ticket.com/; https://www.credenciamento.mundo-ticket.com)

Mundo Ticket protects the privacy of its users, having created this Privacy Policy to reaffirm its commitment to protecting your privacy and personal data, in accordance with the Brazilian General Data Protection Act (LGPD) and other similar laws in effect (such as the Brazilian Civil Rights Framework for the Internet in effect via Law No. 12,965/14, hereinafter referred to as “Marco Civil”, and other legal provisions in accordance with national law, as well as the European General Data Protection Regulation 2016/679, hereinafter referred to as GDPR, and/or any legislation that regulates, amends or replaces said legislation), as well as describe transparently how your privacy is protected by it when collecting, processing, and storing your personal information relating to the services provided

1.1 Definitions

User: all natural persons using Mundo Ticket's proprietary platform who over 18 years of age or legally emancipated and fully capable of carrying out acts of civil life or those absolutely or relatively incapable but duly represented or assisted or even children and adolescents whenever necessary through the specific consent issued in accordance with the respective father, mother or guardian.

Personal Data: any information provided and/or gathered by Mundo Ticket by any means, even public ones, that: (I) identifies or that, when used in combination with other processed information by CCXP and Omelete Company group, is able to identify an individual; or (II) through which an individual' identification or contact information may be derived. Personal Data can be stored in any medium or format, including digital files, as well as paper-based files. Personal Data, however, does not include business phone, business mobile number, business address or business e-mail.

Data Processing: any operation performed using personal data, such as those relating to the gathering, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, distribution, transfer, broadcast or extraction.

Purpose: the objective, the purpose that Mundo Ticket intend to achieve from each act of personal information processing.

Justification: justification as to why it is strictly necessary to gather personal data to achieve the purpose hereby stated, avoiding unnecessary gathering of information.

Legal Basis: legal basis on what makes the processing of personal data legitimate for a specific purpose stated by Mundo Ticket.

Consent: express and unambiguous authorization given by the User holder of the personal data for Mundo Ticket to process his/her personal data for a previously described purpose, in which the necessary legal basis for the act requires the express authorization of the holder.

Websites: These are the web pages managed by Mundo Ticket to which this Privacy Policy applies, namely:

This policy applies, in general, to all Users and potential Users of the services offered by Mundo Ticket, including Users of WEBSITES or other means operated by Mundo Ticket and summarizes how Mundo Ticket, through such websites, may gather, produce, receive, classify, use, access, reproduce, transmit, distribute, process, archive, store, delete, evaluate or control information, modify, communicate, transfer, disseminate or extract the gathered data, including the personally identifiable information, in accordance with applicable legal bases and all applicable privacy and data protection laws.

By accessing and/or using the website Mundo Ticket, the User declares to be at least 18 (eighteen) years old and to have full and express capacity to accept the terms and conditions of this Privacy Policy and any Consent Term for all legal purposes, or to be authorized by a responsible person to do so.

If the User does not fit the above description and/or does not agree, even in part, with the terms and conditions contained in this Privacy Policy, he/she shall not access and/or use the services offered by Mundo Ticket as well as the websites and services operated by them.

2. Gathering and use of personal information.

Mundo Ticket clarifies that it is a ticket sales and access management platform that provides services to event organizers, whether for third parties or companies within their group. Thus, sometimes it will receive personal data directly from users or in some cases it will act as an operator of the data that is shared by users of such clients so that contracts can be fulfilled.

Any and all specific rules regarding the event itself or interference with other data that have not been shared or collected directly by Mundo Ticket are not your responsibility.

The User is aware that he/she provides information consciously and voluntarily by completing the registration, or through the websites operated by Mundo Ticket.

When the User registers and/or fills in forms made available by Mundo Ticket, or browses their platforms and Websites, certain Personal Data requested will be kept confidential and will be used only for the purpose that motivated the registration, as per the Purposes List below:

Purposes Table:

SituationData categoryPurposeLegal Basis
Registration, sale of tickets and/or products and management of tickets and credentialsFull Name
Passport (when not Brazilian)
Half PCD entry?
Date of birth
Complete address (Address, number, ZIP code, Neighborhood, City, State and Country) of billing and/or delivery (when there is delivery)
Data necessary for the registration of the User or Guests, the sale and delivery of tickets and the management of the acquisition of other products, provision of information on the status of your purchase, other issues related to the ticket or credential and dissemination of information and promotions.
Such data will be used internally by the financial, commercial and logistics areas to issue tax documents, process payments and send products and will be shared with a payment method company and outsourced company responsible for transportation and also issuing tax and accounting documents
Execution of contract
Legitimate interest of the controller
Website navigationBehavior dataTechnological functionalities are installed through so-called cookies and pixels to capture user navigation information to create advertising targeted to the user' interests according to their navigation and profile. Google Analytics and Facebook Pixels tools are used for this purpose.Legitimate interest of the controller
Accreditation (Mundo Ticket) https://credenciamento.mundo-ticket.comFull Name
Passport (when not Brazilian)
Date of birth
Company name
Data necessary to enable the accredited person(s) to participate and access the event.Contract execution

Automatic Data Gathering: When accessing our website, some information is automatically gathered in order to improve the browsing and flow experience, perform market intelligence analysis, such as city of origin of access, system usage, visit origin, pages visits, time and duration of the visit, equipment used, among other information on the user behavior so that specific advertisements can be targeted according to the user' interest, as well as so that the quality of the event, areas of greatest interest and other data that enable the improvement of functionalities to be offered to users.

We emphasize that no personal data, that is, that which identifies or allows the identification of users, is gathered automatically or without the user' consent. The data gathered automatically does not allow the identification of the user present on the website and will not be used for this purpose. The information gathered automatically is usually stored in the user' browser in the form of cookies.

There is the possibility of rejecting or blocking cookies on your device through your browser settings. Limiting cookies does not prevent access, but it may harm the user experience or reduce the functionality of the website when using it.

3. Sharing and handling personal information.

Users will be given their badge of access to the Event on the day of the Event. It contains a QR Code that can be read at any point requiring flow control, at the discretion of the organization of the Event. This QR Code holds some of the User' personal data (e.g., name, e-mail, phone number, city, gender, date of birth). It is important to point out that there is no banking information or sensitive personal data that can be shared when reading your credential.

It is possible that to participate in activities some exhibitors may ask the User for some personal data and to sign terms of responsibility in order to participate in activities inside the booths. In order to simplify this process, the User may use the credential in some booths directly to provide the data stored there, as mentioned above.

Thus, the User can directly share his personal data with the exhibitors by consenting to the reading of his/her credential. Since this is not a sharing of data by Mundo Ticket, but directly by the User, Mundo Ticket is not responsible for the treatment of data that will be carried out by the exhibitor.

Mundo Ticket will not make Personal Data gathered on their websites available to mailing list agencies without the User’s consent.

  1. With its customers and business partners when necessary and/or appropriate to the provision of related services;
  2. With companies and individuals contracted to perform certain activities and services on behalf of Mundo Ticket;
  3. With group companies;
  4. With suppliers and partners to carry out the services contracted with Mundo Ticket (such as information technology, accounting, among others);
  5. For administrative purposes such as: research, planning, service development, security and risk management.
  6. When necessary as a result of a legal obligation, determination of a competent authority, or court decision.

In the event of sharing personal data with third parties, all subjects mentioned in items I to VI must use the shared personal data consistently and in accordance with the purposes for which they were gathered and in accordance with what has been determined by this Privacy Policy, other website or country privacy statements, and all applicable privacy and data protection laws.

Mundo Ticket may only act as Operator of data collected by third parties (Controllers). This hypothesis applies in those cases in which the company contracting with Mundo Ticket receives data from their respective users and forwards them so that Mundo Ticket can perform its service provision.

In these cases, Mundo Ticket is committed to acting in accordance with the determinations of the Controllers of the collected data, respecting them and acting in accordance with applicable legislation.

4. Legal reasons to release your data.

In certain circumstances, to the extent necessary or appropriate, Mundo Ticket may disclose Personal Data to government bodies, consultants and other third parties for the purpose of complying with applicable law or with a court order or subpoena, or if Mundo Ticket believes in good faith that such action is necessary to:

  1. Comply with legislation that requires such disclosure;
  2. Investigate, deter or take action related to suspected or actual illegal activities or to cooperate with public bodies or to protect national security;
  3. Performing of your contracts;
  4. Investigate and defend against any claims or allegations of third parties;
  5. Protect the security or integrity of services (for example, sharing with companies that are experiencing similar threats);
  6. Exercise or protect the rights, property and safety of Mundo Ticket and its related companies;
  7. Protect the rights and personal safety of its employees, users or the public;
  8. In case of sale, purchase, merger, reorganization, liquidation or dissolution of Mundo Ticket.

Mundo Ticket makes their Users aware of any legal demands that result in the disclosure of past personal information, in accordance with what has been set out in item 4, unless such awareness is prohibited by law or prohibited by court order, or, if the request is an emergency. CCXP and/or Omelete Company group may contest these claims if they deem the requests to be excessive, vague or made by incompetent authorities.

5. Security of personal information.

All personal data will be stored in the Mundo Ticket database or in a cloud database handled solely by employees of specific departments and/or service providers hired by Mundo Ticket, which are duly in accordance with current data legislation.

Mundo Ticket and its suppliers use various security procedures to protect the confidentiality, security and integrity of your personal data, including through encryption of data in transit, preventing the occurrence of any damages arising from the processing of such data.

Although Mundo Ticket use security measures and monitor your system to check for vulnerabilities and attacks to protect your personal data against unauthorized disclosure, misuse or alteration, the User understands and agrees that there is no guarantee that the information will not may be accessed, disclosed, altered or destroyed for breach of any of the physical, technical or administrative protections.

6. Data Retention.

Mundo Ticket have a personal data retention policy in line with applicable law. Personal data is stored only for as long as necessary to fulfill the purposes for which it was gathered, unless there is any other reason for its maintenance, such as, for example, compliance with any legal, regulatory, contractual, among others permitted under the law.

A technical analysis is always carried out to determine the appropriate retention period for each type of personal data gathered, considering its nature, gathering need and purpose for which it will be treated, as well as any retention needs to fulfill obligations or the protection of rights.

7. Legal basis for data processing.

Mundo Ticket only handle personal data in situations where it is legally authorized or with the express and unequivocal consent of the User.

As described in this Policy, Mundo Ticket have legal bases to gather, produce, receive, classify, use, access, reproduce, transmit, distribute, process, archive, store, delete, evaluate or control information, modify , communicate, transfer, disseminate or extract data about the User.

Such interests include protecting the User and Mundo Ticket from threats, complying with applicable law, regular exercise of rights in judicial, administrative or arbitration proceedings, enabling the execution or administration of business, including quality control, reporting and services offered, manage business transactions, understand and improve business and customer relationships, and enable users to find cost-effective opportunities.

The User has the right to deny or withdraw the consent provided to Mundo Ticket, when this is the legal basis for processing personal data, and Mundo Ticket may terminate the provision of its services for this user on hypothesis of such request.

Such interests include protecting the User and Mundo Ticket from threats, complying with applicable law, regular exercise of rights in judicial, administrative or arbitration proceedings, enabling the execution or administration of business, including quality control, reporting and services offered, manage business transactions, understand and improve business and customer relationships, and enable users to find cost-effective opportunities.

The User has the right to deny or withdraw the consent provided to Mundo Ticket, when this is the legal basis for processing personal data, and Mundo Ticket may terminate the provision of its services for this user on hypothesis of such request.

If you have any questions about the legal bases for the gathering, processing and storage of your personal data, please contact Mundo Ticket and your Data Protection Officer via email at dpo@omeletecompany.com

8. Right to access and control your personal data.

Mundo Ticket offers the User several options of what to do with his personal data gathered, processed and stored, including its deletion and/or correction. The User can:

  1. Delete data: the User may request the deletion of some of his personal data (for example, if they are no longer needed to provide him with the services).
  2. Change or correct data: the User may edit or request the editing of some of his personal data. The User may also request updates, changes or corrections to their data in certain cases, especially if they are incorrect.
  3. Objections, limits or restrictions on the use of data: the User may request the interruption of the use of all or some of his personal data (for example, if we do not have the right to continue using them), or limit our use of such data (for example, if your personal data is incorrect or illegally stored), noting that Mundo Ticket may handle the personal data in accordance with the legal bases listed in the Table of Purposes.
  4. The User has the right to access or take his data: the User may request a copy of his personal data and the data that the User has provided in a readable format in printed form or by electronic means.

The User may make the requests listed above by contacting our Data Protection Officer via email dpo@omeletecompany.com and these requests will be considered in accordance with applicable laws.

In accordance with Article 16 of the LGPD (Brazilian General Data Protection Act), the Data Controller may retain the data, not fully complying with requests for changes or deletions when there are, in accordance with article 16 of the LGPD, reasons for retention, such as the need to comply with legal, contractual, regulatory obligations or for statistical purposes. or protecting the rights of the Controller.

9. Policy Revisions.

If Mundo Ticket modifies this Privacy Policy, such changes will be posted visibly on the website of Mundo Ticket. This Policy is valid from 10/09/2019 on. If the User has any questions regarding the website' privacy policies, please contact Mundo Ticket, through the addresses below/the Data Protection Officer' service channel.

10. Contacting Us

The User may contact the Data Protection Officer ("DPO") via the following e-mail dpo@omeletecompany.com.

11. Mediation and choice forum.

This policy is subject to the Law of the Federative Republic of Brazil and the Judicial District Court of São Paulo is competent to settle any dispute in connection therewith.

In the event of an incident with personal data, Mundo Ticket, from now on, reserve to appoint the company JUSPRO - Justiça Sem Processo Mediação e Conciliação S/S Ltda., as the Mediation Chamber able to resolve issues involving users data holders, pursuant to article 52, §7 of Brazil' General Data Protection Law.